Privacy Policy me44 – Your Data Security is Our Priority

This Privacy Policy ("Policy") describes how me44 ("Platform", "we") collects, uses, stores, discloses, and protects the personal information you provide to us when you access or use the me44 website at me44.best, including all subdomains, pages, and services available through the platform.

Me44 operates as an online entertainment platform offering Sports Betting, Live Casino, table games, progressive jackpots, and live matches. In providing these services, we need to collect certain information about our users to ensure the platform functions properly, meet our legal obligations, and deliver a safe, personalised experience to every member.

This Policy applies to all users of the me44 platform who are resident in Malaysia and covers all forms of data we collect — whether directly from you, from the device you use, or from legitimate third-party sources. me44 acts as a "data controller" as defined under Malaysia's Personal Data Protection Act (PDPA) 2010.

Me44 collects various types of personal information depending on how you interact with our platform. This information can be categorised as follows:

A. Information You Provide Directly:

• During Registration: An active Malaysian phone number, a password of your choosing, and a username (if selected). Your phone number serves as your primary account identifier and for two-factor authentication via SMS OTP.
• During Identity Verification: Full name, national identity card number (MyKad) or passport, date of birth, and copies of identification documents — collected when required to process withdrawals above certain thresholds or to comply with anti-money laundering (AML) requirements.
• Payment Information: me44 does not store bank account numbers or digital wallet details directly. Transactions made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks are processed by third-party payment gateways that comply with PCI-DSS security standards. We only retain records of transaction amounts, timestamps, and transaction statuses.
• Support Communications: Live Chat conversation content, emails sent to support@me44.best, and any other communication records between you and the me44 support team.

B. Automatically Collected Information:

• The IP address of your device when accessing the me44 platform.
• The type of device, operating system, and web browser version you are using.
• Session information including login date and time, pages visited, games played, and session duration.
• Betting and game records — including wager amounts, game types, and outcomes — are retained for accountability purposes and to facilitate dispute resolution.
• Coarse geolocation data (country/city) based on your IP address — used for regional verification and legal compliance.

Me44 uses the personal information collected for the following purposes, all of which are necessary for operating the platform safely and effectively:

• Account Management: Creating and maintaining your me44 account, verifying your identity at login, processing password reset requests, and handling account closures at your request.
• Financial Transaction Processing: Processing your deposits and withdrawals accurately and securely, verifying that the payment method used belongs to you, and resolving any transaction disputes.
• Gaming Services Provision: Providing access to all games available on me44 — including Sports Betting, Live Casino, and jackpots; maintaining game activity records for dispute resolution; and calculating and paying out winnings accurately.
• Legal Compliance: Meeting obligations under Malaysia's PDPA, the Anti-Money Laundering and Anti-Terrorism Financing Act (AMLA), and directives from relevant authorities. This includes retaining transaction records for the periods prescribed by law.
• Platform Security: Detecting and preventing fraudulent activity, multiple account usage, bonus abuse, and any other security threats to the platform or other users.
• Customer Support: Responding to enquiries, resolving complaints, and providing effective technical assistance based on your account history and transaction records.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need responsible gambling support, and enforcing limits you have set yourself through your account settings.
• Service Communications: Sending important notifications related to your account, such as transaction confirmations, security changes, and terms updates — these are not marketing and cannot be disabled as they are essential service communications.
• Marketing (With Consent Only): Sending information about me44 promotions, new bonuses, and special offers only to users who have given explicit consent to receive marketing communications during registration or through their communication preferences settings.

Me44 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. However, in the course of operating the platform, me44 may share your personal data with certain third parties in limited circumstances and for specific purposes as follows:

• Game Providers & Live Casino Studios: Your username and account ID may be shared with game providers such as Evolution Gaming, Pragmatic Play Live, and others for game eligibility verification and technical support purposes. These providers do not receive your financial details or full identification information.
• Payment Processors: Information required to process your financial transactions is shared with the payment gateways handling Touch 'n Go, GrabPay, DuitNow, FPX, and other payment methods. All payment processors comply with PCI-DSS standards and have binding data protection agreements with me44.
• Legal Authorities: me44 may disclose your personal information to Malaysian authorities — including the police, Bank Negara Malaysia, or relevant regulatory bodies — when required by court order, warrant, or other legal obligation. me44 will endeavour to notify you of any such disclosure unless prohibited by law.
• Technical Service Providers: Cloud computing, cybersecurity, and technical infrastructure service providers that assist me44 in operating the platform may have limited access to user data strictly within the scope required for their services. All such providers are bound by strict confidentiality and data protection agreements.

Me44 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All communications between your browser or app and me44's servers are protected by SSL/TLS protocols with regularly renewed certificates. This ensures that data such as login credentials and transaction details cannot be intercepted by third parties during transmission.
• Encryption at Rest: Sensitive personal data stored in me44's databases is encrypted using AES-256 — the same encryption standard used by financial institutions and governments to protect their most sensitive data.
• Internal Access Controls: Access to user data within me44's systems is restricted to staff who require it to perform their specific duties, in accordance with the principle of "least privilege". All access is logged and audited on a regular basis.
• Two-Factor Authentication: me44 uses SMS OTP verification for sensitive operations such as logging in from a new device and withdrawals — adding an extra layer of security on top of your password.
• Continuous Security Monitoring: me44's systems are continuously monitored for suspicious activity, intrusion attempts, and anomalies that may indicate security threats. All incidents are handled in accordance with established incident response procedures.
• Regular Security Testing: me44 conducts regular penetration testing and vulnerability assessments to identify and address system weaknesses before they can be exploited.

While me44 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. In the event of a data breach that materially affects your rights, me44 will notify you and the relevant authorities within the timeframe required by law.

Me44 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device by your web browser when you visit the me44 website. We use the following types of cookies:

• Essential Cookies: These cookies are required for the me44 platform to function properly. They include login session cookies, security cookies to prevent request forgery, and cookies that store your language preferences. Disabling these cookies will affect the core functionality of the platform.
• Performance & Analytics Cookies: These cookies collect information about how users interact with the me44 platform — including the most frequently visited pages, time spent in each section, and navigation flows. This information is used in aggregate form (not linked to any individual) to improve the overall user experience.
• Functional Cookies: These cookies allow the me44 platform to remember your preferences, such as frequently used betting limits, favourite games, and display settings — making your experience more personalised and efficient.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the me44 platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.

Me44 retains your personal data for as long as your account remains active and for the required period following account closure, based on the following legal and operational obligations:

• While Account is Active: All personal data associated with an active account is retained for as long as the account remains active. This includes registration information, transaction records, game history, and support communication logs.
• After Account Closure: Financial transaction records and associated identification information are retained for a minimum of 7 years after account closure, as required under Malaysia's Anti-Money Laundering Act (AMLA) and applicable tax regulations.
• Security Logs: Technical logs related to account security — including records of login attempts, password changes, and suspicious activity — are retained for 2 years for security investigation purposes.
• Support Communications: Live Chat conversation records and support emails are retained for 2 years to enable resolution of any disputes or follow-up enquiries.

Once the applicable retention period has elapsed, me44 will securely delete or anonymise your personal data using methods that ensure it cannot be recovered or re-identified.

Data held by me44 is stored on servers located in regions that meet appropriate data protection standards. me44 does not transfer the personal data of Malaysian players to countries that do not offer a comparable level of data protection, unless required by specific operational needs and subject to adequate contractual safeguards.

As a me44 platform user based in Malaysia, you have certain rights under the Personal Data Protection Act (PDPA) 2010 regarding your personal data held by me44. These rights include:

To exercise any of the above rights, you may contact the me44 support team via Live Chat on the platform or submit a written request to support@me44.best. me44 will verify your identity before processing any personal data request to protect the security of your information. me44 will endeavour to respond to valid requests within 21 business days.

The me44 platform is intended for individuals aged 18 and above. me44 does not knowingly collect, store, or process personal information from anyone under the age of 18.

If you are a parent or guardian who believes your underage child has registered an account on me44 or provided their personal information to our platform without your consent, please contact us immediately at support@me44.best. me44 will take prompt action to verify the claim and, if substantiated, delete all related information and close the account.

Me44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or relevant technological developments. Whenever material changes are made to this Policy, me44 will take reasonable steps to notify you, which may include:

• An in-platform notification on me44 upon your next login after the changes take effect.
• An email notification to the registered address on your account (if you have provided an email).
• Announcements on the me44 website's homepage or Privacy Policy section.

The "Updated" date at the top of this document will always reflect the date this Policy was last revised. We encourage you to review this Privacy Policy periodically. Your continued use of the me44 platform following any changes taking effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how me44 handles your personal data, or if you wish to exercise any of the privacy rights outlined in this Policy, please contact the me44 team through the following channels:

If you are not satisfied with me44's response to your privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia (PDPC), established under PDPA 2010. Information on how to file a complaint with the PDPC is available on the official website of the Malaysian Ministry of Communications.